Elavon Point of Sale Devices
Elavon Service Incident Notification
Affected Service(s):
Elavon Processing Solutions / Elavon Point of Sale Devices
Following up on our promise to keep you updated, we wanted to let you know that technical teams are still working to resolve the issue. If possible. please switch your connection to Plus which will enable you to connect and process payments.
Once again, we are sorry about this disruption to your business. We will provide another update once available.
Many thanks,
Elavon Customer Support.
Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
We are continuing to experience connectivity issues affecting some payment terminals in Poland. Our technical teams are actively working to resolve the issue.
In the meantime, customers may be able to restore service by adjusting the terminal communication settings. Please follow the instructions applicable to your terminal model using the link below:
https://www.elavon.co.uk/resource-center/help-with-your-account/getting-started/setting-up-your-terminal.html
Ingenico Tetra Move 5000
→ Quick Start Guide
→ Changing communication mode (Wi Fi or GPRS / Smart Roaming)
Ingenico IWL 255 / IWL 251
→ Quick Start Guide
→ Communication mode (SMART / 3G/GPRS)
Our teams remain fully engaged, and we will provide a further update within the next two hours or sooner if more information becomes available.
We apologize for the inconvenience and thank you for your patience and understanding.
Many thanks,
Elavon Customer Support
Terminal Connectivity / Mobile (GPRS) Network – Poland
We are currently experiencing an issue that may impact the normal service quality you receive when using payment terminals in Poland. Some terminals may be experiencing connectivity difficulties due to mobile (GPRS) network disruptions.
We understand this may affect your ability to process transactions as expected, and we sincerely apologise for the inconvenience. In some cases, a manual network change on the terminal may temporarily restore service.
Our technical teams are actively investigating the issue and working closely to resolve it as quickly as possible. We will provide you with an update within the next two hours, or sooner if more information becomes available.
Once again, we are sorry for any trouble this service interruption may be causing and thank you for your patience and understanding.
Many thanks,
Elavon Customer Support.
Your information is processed in line with Elavon’s https://www.elavon.ie/privacy-policy.htmlPrivacy Policy (IRL), or https://www.elavon.co.uk/privacy-policy.htmlPrivacy Policy (UK).
U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.