Elavon Service Incident Notification
Affected Service(s):
Elavon Payment Infrastructure / Authorisation Host
Elavon Processing Solutions / Elavon Point of Sale Devices
Issue Summary:
We are happy to report that the technical problem has been resolved. We will continue to closely monitor the system.
If you experience any more issues, please contact us on the helpline number for your country. We will be happy to help you:
United Kingdom (+44) 345 850 0195
Ireland (+353) 0818 20 21 20
Poland (+48) 223 060 316
Germany (+49) 069 51 709 969
Norway (+47) 2415 9919
Thank you for your patience with us and, once again, we are sorry for the service interruption to your business.
With best wishes,
Elavon Customer Support
Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Affected Service(s):
Elavon Payment Infrastructure / Authorisation Host
Elavon Processing Solutions / Elavon Point of Sale Devices
Issue Summary:
It appears that the issue with GPRS terminals in Poland is remitting. You can still reboot the terminals to restore their functionality. If the terminal continues to connect to Orange Polska after rebooting, a manual setup will be required. Thank you for your patience and we apologize for any inconvenience.
Thank you for your patience with us and, once again, we are sorry for the service interruption to your business.
With best wishes,
Elavon Customer Support
Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Affected Service(s):
Elavon Payment Infrastructure / Authorisation Host
Elavon Processing Solutions / Elavon Point of Sale Devices
Issue Summary:
We are experiencing an issue with the GPRS terminals in Poland that may be impacting the normal service quality you receive. We are sorry for this unexpected interruption. The issue is external to Elavon and lies with Orange Polska.
In order to fix the issue, a reboot of the terminal will make it connect to a different network provider. In case your terminal still connects to Orange Polska, a manual set-up has to be performed.
We will update you within the next two hours, as more information is available, so please watch your inbox.
Once again, we are sorry for the trouble this is causing you.
With best wishes,
Elavon Customer Support
Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
- Elavon Processing Solutions / Elavon Point of Sale Devices
- Elavon Payment Infrastructure / Authorisation Host