Funding Delay affecting our European customers.

Resolved Sep 23, 2024 10:57 AM UTC

We can confirm that the issue has been resolved.

We have received confirmation from our external banking partners that the files have been received and the funds have been credited to your account. Please allow some time for your account to reflect the payment.

Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Monitoring Sep 23, 2024 9:48 AM UTC

We are making every effort to fully resolve the issue and return the situation to normal.

As an update, we can confirm that we have re-sent the payments and are awaiting confirmation of receipt from our external banking partners.

You should see the funds arrive in your account with a possible delay, but still within the usual timeframe.

Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Problem Identified Sep 23, 2024 8:46 AM UTC

We’re really sorry, but there’s a problem at the moment with the transfer of funds for payments made in the early afternoon. It might be affecting your bank transfers and delaying your funding.

We’re working on the problem to get everything back to normal, as soon as possible. Watch out for our emails – we’ll be in touch again within the next two hours so you know what’s happening with your funding. Sorry for this hassle and for how it’s affecting your business.

Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.