Funding Delay affecting UK market

Resolved May 8, 2024 6:33 AM UTC

Affected Service(s):

Payment Processing / UK Funding

Issue Summary: Funding delay affecting the UK market

We can now confirm all the funding files have been processed and the situation is back to normality. The funds should be hitting your account as per BAU.

In case of any reoccurrences of the problem, please call our Elavon Customer Service on (+44) 345 850 0195.

Kind regards,
Elavon Customer Support.

Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

Monitoring May 7, 2024 3:51 PM UTC

Affected Service(s):

Payment Processing / UK Funding

Issue Summary: Funding delay affecting the UK market
Further to our earlier communication on this issue, we can now confirm the majority of the files have processed and technical teams continue to work towards a full resolution for this issue as soon as possible.

We apologise for the inconvenience this may have caused your business as a result of this issue.

A further update will be issued once full confirmations have been received and the issue resolved.

Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

Investigating May 7, 2024 11:59 AM UTC

Affected Service(s):

Payment Processing / UK Funding

Issue Summary: Funding delay affecting the UK market
Further to our earlier communication on this issue, we have no further update on the expected resolution time.

Technical teams continue to work towards a resolution for this issue as soon as possible.

Once again, we are sorry about this disruption to your business. We will email you again within the next two hours with an update, or sooner if we have anything more important to share.

Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

Investigating May 7, 2024 9:33 AM UTC

Affected Service(s):

Payment Processing / UK Funding

Payment Processing / UK Faster Payments

Issue Summary: Funding delay affecting the UK market
Following up on our promise to keep you updated, our technical teams are still working to resolve the issue and we will give you an expected resolution time as soon as we can.

Once again, we are sorry about this disruption to your business. We will email you again within the next two hours with an update, or sooner if we have anything more important to share.

With best wishes,
Elavon Customer Support

Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

Problem Identified May 7, 2024 8:11 AM UTC

We’re really sorry, but there’s a problem at the moment with the funding files processed by Santander UK. It might be affecting your bank transfers and delaying your funding.

We’re working on the problem to get everything back to normal, as soon as possible. Watch out for our emails – we’ll be in touch again within the next two hours so you know what’s happening with your funding. Sorry for this hassle and for how it’s affecting your business.

Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.