EU Sterling File Gateway

Affected Service(s):

Elavon Processing Solutions / EU Sterling File Gateway

The purpose of the communication is to advise you that Elavon will be performing a scheduled switch to our secondary Datacenter.

What does this mean for you?

During the period, you will experience a delay, to your SFTP traffic, only during the switch over and the switch back. Each switch takes approximately 40 minutes to complete.

Please note, that while we are in our secondary datacenter our system address, filegateway-eu.elavon.com will present our secondary IP address. If you have configured your system to use the named address (above) you will not have issues.

Many thanks,

Elavon Customer Support.

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U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.