Elavon Point of Sale Devices
Elavon Service Incident Notification
Affected Service(s):
Elavon Processing Solutions / Elavon Point of Sale Devices
Issue Summary: GPRS Connection Issues
We are happy to report that the technical problem has been resolved. We will continue to closely monitor the system.
Thank you for your patience with us and, once again, we are sorry for the service interruption to your business.
With best wishes,
Elavon Customer Support
Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Affected Service(s):
Elavon Processing Solutions / Elavon Point of Sale Devices
Issue Summary: GPRS Connection Issues
Following up on our promise to keep you updated, our technical teams are still working to resolve the issue and we will give you an expected resolution time as soon as we can.
Once again, we are sorry about this disruption to your business. We will email you again within the next two hours with an update, or sooner if we have anything more important to share.
As a workaround until the GPRS provider solves the issue on their side, please check the following video on how to make your PDQ machine connect via WiFi to our network.
https://www.youtube.com/watch?v=trTEZQ1UlYE
With best wishes,
Elavon Customer Support
Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Affected Service(s):
Elavon Processing Solutions / Elavon Point of Sale Devices
We are experiencing an issue with our Elavon Point of Sale Devices that may be impacting the normal service quality you receive. We are sorry for this unexpected interruption.
We are working hard with our provider to solve the problem, so we can get you up and running again as quickly as possible. We will update you within the next two hours, as more information is available, so please watch your inbox.
Once again, we are sorry for the trouble this is causing you.
With best wishes,
Elavon Customer Support
Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.