Payment Method Gateway
The alternative payments gateway is down
Affected Service(s):
Elavon Payment Infrastructure / Payment Method Gateway
Issue Summary:
We are happy to report that the technical problem has been resolved. We will continue to closely monitor the system.
If you experience any more issues, please contact us immediately on the helpline number for your country. We will be happy to help you:
United Kingdom (+44) 345 850 0195
Ireland (+353) 0818 20 21 20
Poland (+48) 223 060 316
Germany (+49) 069 51 709 969
Norway (+47) 2415 9919
Thank you for your patience with us and, once again, we are sorry for the service interruption to your business.
With best wishes,
Elavon Customer Support
Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Affected Service(s):
Elavon Payment Infrastructure / Payment Method Gateway
Issue Summary:
Following up on our promise to keep you updated, our technical teams are still working to resolve the issue and we will give you an expected resolution time as soon as we can.
Once again, we are sorry about this disruption to your business. We will email you again within the next two hours with an update, or sooner if we have anything more important to share.
With best wishes,
Elavon Customer Support
Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Please be aware that there is currently an issue with our alternative payments gateway that may be impacting the normal service quality you receive. The technical teams are fully engaged to resolve this issue as quickly as possible.
We apologise for any service interruption and inconvenience to your business as a result of this issue.
A further update will be issued within the next hour, or before if appropriate.
Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.