Funding Update

Batch amount missing on Statements

Resolved

Please be informed that we have fixed the issue and your statements display all the information now.
You can check it in our online banking platform Elavon Connect.

Again, we apologise for any inconvenience caused.

Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Problem Identified

Please be informed that Elavon monthly billing statements for June 2024 have been generated with incorrect Batch Amount in the Deposit section - batches are showing as “0” (zero amount).

Please note that the batches were processed and the funds were sent into your account with the correct batch amount.
The issue only affects the reports themselves and there is no financial impact involved.

Technical teams are already working on resolution.
We apologize for the inconvenience.

Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.