IPConex
Elavon Service Incident Notification
Affected Service(s):
Elavon Payment Infrastructure / IPConex
Issue Summary: Degradation of service affecting IPConex.
We are happy to report that the technical problem has been resolved. We will continue to closely monitor the system.
If you experience any more issues, please contact us immediately on the helpline number for your country. We will be happy to help you:
United Kingdom (+44) 345 850 0195
Ireland (+353) 0818 20 21 20
Poland (+48) 223 060 316
Germany (+49) 069 51 709 969
Norway (+47) 2415 9919
Thank you for your patience with us and, once again, we are sorry for the service interruption to your business.
With best wishes,
Elavon Customer Support
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
Affected Service(s):
Elavon Payment Infrastructure / IPConex
Issue Summary: Degradation of service affecting IPConex.
We are experiencing an issue with IPConex that may be impacting the normal service quality you receive. We are sorry for this unexpected interruption.
Our technical teams are working hard to solve the problem, so we can get you up and running again as quickly as possible. We will update you within the next two hours, as more information is available, so please watch your inbox.
Once again, we are sorry for the trouble this is causing you.
With best wishes,
Elavon Customer Support
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.