Affected Service(s):
Payment Processing / POL Funding
Issue Summary:
We are happy to report that the technical problem has been resolved. We will continue to closely monitor the system.
If you experience any more issues, please contact us immediately on the helpline number for your country. We will be happy to help you:
United Kingdom (+44) 345 850 0195
Ireland (+353) 0818 20 21 20
Poland (+48) 223 060 316
Germany (+49) 069 51 709 969
Norway (+47) 2415 9919
Thank you for your patience with us and, once again, we are sorry for the service interruption to your business.
With best wishes,
Elavon Customer Support
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Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
We’re really sorry, but there’s a problem at the moment with our funding files for the Polish market. It might be affecting your bank transfers and delaying your funding.
We’re working on the problem to get everything back to normal, as soon as possible. Watch out for our emails – we’ll be in touch again within the next two hours so you know what’s happening with your funding. Sorry for this hassle and for how it’s affecting your business.
Your information is processed in line with Elavon’s Privacy Policy (IRL), or Privacy Policy (UK).
Elavon Financial Services DAC. Registered in Ireland – Number 418442.
Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.