Converge E-commerce Gateway
Disaster Recovery Exercise
Further to our previous communication, we can confirm that the scheduled maintenance is completed. If you experience any issues, please contact our support team.
Support Contact Information:
UK (+44) 345 604 2329 (Mon-Fri 09-17 GMT)
IRE (+353) 0818 924 117 (Mon-Fri 09-17 GMT)
POL (+48) 223 060 316 (Mon-Fri 10-18 CET)
GER (+49) 069 51 709 969 (Mon-Fri 10-18 CET)
NOR (+47) 2415 9919 (Mon-Fri 10-18 CET)
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
Affected Service(s):
Elavon Processing Solutions / Converge E-commerce Gateway
Please be aware that we have postponed the Maintenance Activity on our systems to Thursday, 09/11/23, 06:00 UTC. It is estimated that this Exercise may take up to 30 minutes. Payment Gateway will not be accessible for 30 minutes.
In the unlikely event that there is any impact in our service to you, please do contact us on:
UK (+44) 345 604 2329 (Mon-Fri 09-17 GMT)
IRE (+353) 0818 924 117 (Mon-Fri 09-17 GMT)
POL (+48) 223 060 316 (Mon-Fri 10-18 CET)
GER (+49) 069 51 709 969 (Mon-Fri 10-18 CET)
NOR (+47) 2415 9919 (Mon-Fri 10-18 CET)
By email:
convergehelpdesk@elavon.com
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442.
Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Affected Service(s):
Elavon Processing Solutions / Converge E-commerce Gateway
Please be aware that Elavon will conduct a Quarterly Disaster Recovery Exercise on our systems on Saturday, 04/11/23, 08:00 UTC. It is estimated that this Exercise may take up to 8 hours. We do not expect any impact to the service during this time and technical teams will monitor throughout the duration.
In the unlikely event that there is any impact in our service to you, please do contact us on:
ENG (+44) 345 850 0195
IRE (+353) 0818 20 21 20
POL (+48) 223 060 316
GER (+49) 069 51 709 969
NOR (+47) 2415 9919
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442.
Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.