Opayo E-commerce Gateway
Opayo Service Interruption: Elavon merchant accounts only
Update -2:58 - The issue has been resolved and transactions are processing as normal.
Elavon incident management team have confirmed to the Opayo team that the issue with authorisations on Elavon merchant accounts is now resolved. The outage is confirmed to have occurred from 22:10 to 02:37 GMT.
Please note: this was not an Opayo outage and will have only affected merchants with Elavon merchant accounts. For further assistance please contact Elavon customer services directly.
Please accept our apologies for the disruption to your service
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
Update 02:43
The issue has been confirmed to be on the Elavon GateConex platform which Opayo uses for authorisation on Elavon merchant accounts and the Elavon incident management team are working to resolve the issue.
In the past 10 minutes we have seen a significant recovery of payments on the Opayo gateway using Elavon merchant accounts.
We will provide another update in one hour or sooner if we have a resolution.
Please accept our apologies for the disruption to your service.
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
We are currently experiencing an issue where some transactions are not processing successfully via the live payment gateway. This is only affecting Opayo customers with Elavon merchant accounts.
Our investigations are underway to establish the root cause and resolve the issue.
We will provide a further update in one hour, or sooner if we have a resolution.
Please accept our apologies for the disruption to your service.
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.