Elavon EU Visual

Elavon Service Incident Notification – Initial

Resolved

Affected Service(s):

Payment Processing / UK Funding
Payment Processing / UK Faster Payments
Payment Processing / IRL Funding
Payment Processing / POL Funding
Payment Processing / GER Funding
Payment Processing / Nordics Funding

Issue Summary: Cycle B funding file processing has seen a delay.

Further to our earlier notification regarding the above, we can confirm that this issue is now resolved and normal service is now resumed. We continue to closely monitor the system.
In the unlikely event that you experience a further issue please contact us immediately on any of the following numbers:
POL (+48) 223 060 316
ENG (+44) 345 850 0195
GER (+49) 069 51 709 969
IRE (+353) 0818 20 21 20
NOR (+47) 2415 9919

Thank you for your patience during this service interruption to your business, for which we apologise.

Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

Investigating

Affected Service(s):

Payment Processing / UK Funding
Payment Processing / UK Faster Payments
Payment Processing / IRL Funding
Payment Processing / POL Funding
Payment Processing / GER Funding
Payment Processing / Nordics Funding

Issue Summary: Cycle B funding file processing has seen a delay.
Please be aware that there is currently an issue with the processing of the Cycle B funding file that may be impacting the normal service quality you receive. The Elavon technical teams are fully engaged to resolve this issue as quickly as possible. We apologise for any service interruption and inconvenience to your business as a result of this issue.
A further update will be issued within the next 2 hours from time sent, or before if appropriate.

Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

6 Affected Services: