Authorisation Host
Elavon Service Incident Notification – Initial
Time of Notification: 11:00 GMT, 12:00 CET - 09/02/2023
Affected Service(s):
Elavon Payment Infrastructure / Authorisation Host
Issue Summary: Point of Sale terminals unable to connect to Elavon.
Further to our notifications sent yesterday regarding the above, we have noticed an increase of “Retry Batch - Out of Balance” terminal errors which prevents Customers taking payments with their card machines.
In the unlikely event that you experience this issue please contact us immediately on any of the following numbers:
POL (+48) 223 060 316
ENG (+44) 345 850 0195
GER (+49) 069 51 709 969
IRE (+353) 0818 20 21 20
NOR (+47) 2415 9919
Thank you for your patience during this service interruption to your business, for which we apologise.
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
Time of Notification: 10:02 GMT, 11:02 CET - 08/02/2023
Affected Service(s):
Elavon Payment Infrastructure / Authorisation Host
Issue Summary: Point of Sale terminals unable to connect to Elavon
Further to our earlier notification regarding the above, we can confirm that this issue is now resolved and normal service is now resumed. We continue to closely monitor the system.
In the unlikely event that you experience a further issue please contact us immediately on the number below.
Thank you for your patience during this service interruption to your business, for which we apologise.
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
Time of Notification: 8:50 AM GMT, 9:50 CET 08/02/2023
Affected Service(s):
Elavon Payment Infrastructure / Authorisation Host
Issue Summary: Point of Sale terminals unable to connect to Elavon.
Further to our earlier communication on this issue, we have restored the Point of Sale terminal performance. Our technical teams are monitoring for any potential reoccurrence of the problem.
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
Date & Time of Notification: 08:50 CET, 08/02/2023
Affected Service(s):
Elavon Payment Infrastructure / Authorisation Host
Issue Summary: Point of Sale terminals unable to connect to Elavon.
Please be aware that there is currently an issue with our Authorisation Host that may be impacting the normal service quality you receive. The Elavon technical teams are fully engaged to resolve this issue as quickly as possible. We apologise for any service interruption and inconvenience to your business as a result of this issue.
A further update will be issued within the next two hours.
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.