Authorisation Host
Elavon Service Incident Notification – Third Party outage
Time of Notification: 10:30 GMT, 11:30 CET 07/02/2023
Affected Service(s): Discover Card Network
Elavon Payment Infrastructure / Authorisation Host
Issue Summary:Discover Network outage
Further to our earlier notification regarding the above, we can confirm that this issue is now resolved and normal service is now resumed. The monitoring showed no further issues.
In the unlikely event that you experience a further issue please contact us immediately on the number below.
Thank you for your patience during this service interruption to your business, for which we apologise.
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
Time of Notification: 22:50 GMT, 23:50 CET, 06/02/2023
Affected Service(s):Discover Card Network
Elavon Payment Infrastructure / Authorisation Host
Issue Summary:Discover Network outage
Further to our earlier notification regarding the above, we can confirm that this issue is now resolved and normal service is now resumed. We continue to closely monitor the system.
We have been advised that Discover Network was restored at 22:00 CET,23:00 GMT. If you continue to experience related service interruptions, please contact our support teams.
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
Time of Notification: 22:21 GMT, 23:21 CET, 06/02/2023
Affected Service(s):Discover Network
Elavon Payment Infrastructure / Authorisation Host
Issue Summary: Discover Network outage
Discover, JCB, and Diners transactions are currently processing as expected after Discover completed recovery actions. Technical teams will continue to monitor. We apologize for the inconvenience.
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
Time of Notification: 22:00 GMT, 23:00 CET 06/02/2023
Affected Service(s):
Elavon Payment Infrastructure / Authorisation Host
Issue Summary: Discover Network outage
Technical teams continue to work towards a resolution for this issue. We apologize for the inconvenience.
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
Time of Notification: 21:10 GMT, 22:10 CET 06/02/2023
Affected Service(s):
Elavon Payment Infrastructure / Authorisation Host
Issue Summary: Discover Network
Discover Network is experiencing an outage that may be impacting the ability to process transactions for Discover, JCB, and Diners cards. Discover Network is working to restore service. We apologize for the inconvenience.
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
Date & Time of Notification: 21:29 CET 06/02/2023
Affected Service(s): Discover and Diners authorisations
Elavon Payment Infrastructure / Authorisation Host
Issue Summary:
We are aware that a third party outside of Elavon’s network is experiencing issues that may be impacting service quality for some customers attempting to run Discover or Diners cards. We will keep you informed of any updates that are received from the impacted brand. We apologize for the inconvenience.
Your information is processed in line with Elavon’s Privacy Policy.
Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.